About Me

Most of my work experience since 2005 has been in the retailing of technology, primarily in Apple Reseller stores in Kuala Lumpur. My primary focus has always been to match customer needs to the right products and services, to troubleshoot when things fail to perform as expected, and to train customers to get the most of their products and services. I have taken leadership roles from an early stage and have consistently proven that developing a continuous learning culture is the best way to create a great retail experience.

A major reason for retail’s existence is the role they play as experts in their field. The age of online selling proves this point – choice and availability is essentially endless on the internet. Purchasing by trial and error works great for affordable and disposable items. Technology, especially in Malaysia, is in a (let’s call it) discerning category. You can save money by getting the right solution(s) at the first time of asking.

This is where I come in. As a service provider, my job is to listen to your needs and to come up with complete solutions. This includes advising against certain products and services, without forcing my opinion. The final choice is always yours.